Privacy Policy

1. Who We Are

T4TECH (t4tech.services) is an independent, third-party mobile and SIM support service providing free general guidance to UK mobile customers. We are not affiliated with, endorsed by, sponsored by, or connected to any mobile network or device manufacturer.

For any privacy question, you can contact us at support@t4tech.services or call our free helpline on 0800 007 4010.

2. Information We Collect

We only collect the information you choose to give us so that we can help you. This may include:

• Your name, so our advisors can address you personally.
• Your phone number and email address, so we can respond to your enquiry or call you back.
• Details of the issue you describe in your message.
• Basic technical information (such as browser type) collected automatically for security and site performance.

3. How We Use Your Information

We use the information you provide solely to:

• Respond to your support enquiry and provide free guidance.
• Call or email you back when you request a callback.
• Improve the quality and safety of our website and service.

4. Lawful Basis (UK GDPR)

We process your personal data on the basis of your consent (which you give when you submit the contact form) and our legitimate interest in responding to enquiries and running our support service. You may withdraw your consent at any time.

5. Sharing Your Information

We do not sell, rent, or trade your personal information. As an independent service, we do not share your details with any network provider unless you explicitly ask us to, or where we are required to do so by law.

6. Data Retention & Security

We keep your enquiry details only for as long as necessary to help you and to meet our legal obligations, after which they are securely deleted. We apply appropriate technical and organisational measures to protect your information against unauthorised access, loss, or misuse.

7. Your Rights

Under UK data protection law you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate information.
• Request deletion of your data.
• Object to or restrict our processing of your data.
• Withdraw consent at any time.

8. Cookies

Our website uses a minimal set of cookies. Please see our Cookie Policy for full details on what we use and how to manage your preferences.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised 'last updated' date.